St Fillans Medical Centre, Penwortham
Assured Cleaning Services working in partnership with St Fillans Medical Centre, Penwortham.
- Improved standards
- Reduced waste
- Stronger infection control
- Audit-ready records
Partnership-led healthcare cleaning
Before working with Assured Cleaning, we experienced ongoing challenges with previous providers, including poor customer service, being tied into inflexible contracts, and excessive ordering of consumables that placed unnecessary pressure on our budgets.
What stood out immediately with Assured Cleaning was their commitment to building strong working relationships rather than locking clients into lengthy contracts. It’s clear they genuinely care about our surgery, our staff, and our patients, and they take real pride in the service they provide.
Working with the Assured Cleaning team is always seamless. As a Practice Manager, they consistently take the burden off me by resolving issues independently and communicating clearly and professionally. The on-site teams are reliable, well organised, and genuinely invested in maintaining the safety, security, and cleanliness of the practice.
Supporting Standards, Compliance and Infection Control
Cleaning standards are consistently high, and the team is responsive to the changing needs of a busy medical environment. Infection control deep cleans are carried out promptly when required, and the monthly audits provide excellent oversight. The traffic light monitoring system works particularly well in a GP setting and supports our infection control compliance effectively.
From a CQC perspective, documentation and audit readiness are a top priority for us, and Assured Cleaning supports this exceptionally well. Their daily cleaning records, time-on-site tracking, training logs, COSHH documentation, and audit reports give us confidence that our processes would stand up well during inspection.
Overall, Assured Cleaning has helped us improve cleaning standards, reduce consumable waste, and strengthen infection control practices. Their flexibility, professionalism, and proactive approach make them a valued partner, and I would confidently recommend them to any healthcare organisation looking for a reliable, high-quality cleaning service.
Customer Testimonial
Their flexibility, professionalism, and proactive approach make them a valued partner, and I would confidently recommend them to any healthcare organisation looking for a reliable, high-quality cleaning service.